Of course, highly technical equipment does need to be transported and installed at the final destination and this type of work is called white glove logistics, which involves the transporting, final positioning and configuration of technical equipment. The type of technical equipment includes complex medical equipment such as MRI and CT scanning machines, ATMs and other banking equipment, gaming and vending machines and all access control systems.
White Glove Logistics
A leading UK company, Rhenus High Tech is a good example of a white glove logistics company that offers their specialist services across many industries. Their teams of technicians are manufacturer-approved to handle and install highly technical equipment, which they might collect from the factory, or the supplier will deliver to a location near the final destination and the white glove logistics team takes over from that point.
Final Mile Delivery
The OEM might deliver the equipment to the customer’s facility and from there it will be manoeuvred and installed by the white glove team of technicians. This is known as final mile delivery, which is the normal way to handle complex technical equipment that requires final positioning and installation. As with all sectors, reputation management is important, with a customer focused approach.
Wide Range of Sectors
There are numerous industries that rely on white glove logistics, which include:
- Banking & finance.
- Manufacturing – Robotics.
- Retail – Digital signage and touch-screen information boards.
- Medical & healthcare.
- Data Centres & telecommunications
- Gaming & vending machines.
As we move further into the digital age, with the arrival of the Internet of Things and 5G, you can expect to see white glove logistics more and more, as technical equipment replaces mechanical systems.
Data Centres
These are everywhere these days and when a company needs to expand their data storage, the white glove team are the people to contact. They can remove, relocate and assemble data servers, which is a major aspect of their work, and with responsible WEEE recycling, replacing your servers can be carried out in an eco-friendly way.
Asset Recovery
If you wish to replace all of your old IT hardware, the white glove logistics company can remove and replace IT hardware, while also responsibly recycling WEEE. A piece of technical equipment might malfunction and it must be transported back to the manufacturer, which is known as reverse engineering and if you require such a service, a Google search will help you locate a leading white glove logistics company.
Access Control Systems
When you use the London Underground, the many access barriers are installed by white glove technicians, who also service and maintain these systems. The mechanical parts wear out quickly and a team of technicians would be on call 24/7, ready to step in if there is a breakdown. The sensors and readers require regular calibration and the larger the system, the more complex the maintenance.
There are many devices and systems that you use that are installed and handled by the white glove technician, and with manufacturer-approved handling, you can be sure of an uneventful installation and continued management.
